Go2down is committed to providing all customers with a positive experience. We value each user’s feedback to continuously improve our Go2down services. Our dedicated support team is available to assist with any technical or purchase issues.

Trial Period

Go2down provides opportunities for you to try select products free of charge, enabling you to extensively experience capabilities and performance ahead of purchase. Through this, you can confidently verify products suit your requirements. The free trials allow for thorough testing of features and functionality so you can determine if a product is right for you prior to committing to a purchase. This “try before you buy” approach aims to give you hands-on experience with Go2down’s offerings to help make informed buying decisions.

7-Day Money Back Guarantee

Go2down offers a refund within 7 days of any purchase on Go2down.com. For subscriptions, the 7 days begins at sign-up. Simply contact support with your order number to initiate a refund.

Note: If you pay for a subscription (including 1-month subscription and 1-year subscription), you can get a refund if you request it within 7 days of your receipt. For instance, if you place an order on July 1, the deadline to request a refund should be July 7.

Valid Refund Scenarios

Go2down understands unexpected issues may arise, which is why they have outlined several scenarios in which refunds will be readily provided for you:

• Duplicate charges: To ensure fair billing practices, Go2down will promptly refund any duplicate or excess payments you made for an individual product, whether by accident or system error.
• Order errors: If you inadvertently order the wrong item or plan due to human error or product listing confusion, Go2down allows refunds to correct such mistakes.
• Unresolved technical problems: Go2down stands behind their products. However, if despite working with support, a bug or functionality problem remains irresolvable for you, a full refund will be given.

Non-Refundable Cases

Go2down aims to issue refunds for you within reason, however certain circumstances may limit your eligibility. Refunds will not be granted for you if:

• The refund request falls outside the 7-day purchase period for you.
• Product details were not fully reviewed by you prior to ordering.
• An incompatible version was kept by you instead of exchanged for the correct one.
• Terms clearly state the item is non-refundable due to characteristics like customization.
• Purchases were made through unauthorized third-party sellers by you.
• Fraudulent transactions occurred outside of your control.
• International shipping or region-based pricing led to unforeseen costs for you.
• Automatic subscription renewals were declined by you after the initial term.
• Dissatisfaction arises from a change in your needs over time.
• Products were part of a discounted bundle or special offer for you.

Chargeback Option

While Go2down aims to fairly assess all refund requests, you maintain the right to challenge refund denial decisions. If, after review, you feel the criteria disqualifying your refund claim has been incorrectly applied, you may initiate a reimbursement request through the payment channel used by you. Specifically, you may pursue a chargeback process with your financial institution or payment provider as a recourse when disputing Go2down’s refund decision. The goal is to offer you an additional avenue for contesting refund exclusions if there is verifiable disagreement with the company’s determination. Both transparent policies and options for escalation help balance the needs of customers and business alike.

To Request a Refund

1. Contact [email protected]  within 7 days of purchase along with order details. 
2. Refunds typically take 1-3 business days to process.